Telehealth Success Stories
Our global ecosystem of customers ranges in size and shape, location, and patient population. Together, we’re enhancing the value of telehealth and patient engagement not as tactical tools, but as core strategic initiatives that are reshaping the landscape of healthcare.
Here are just a few examples of how we’re making a difference.
Enhancing Emergency Stroke & EMS Care
A leading Southeastern hospital system, dedicated to improving emergency and acute care, partnered with ExtendedCare to revolutionize stroke and EMS responses using telehealth technology.
Timely stroke intervention is critical, but the hospital faced delays in remote assessments and on-scene EMS decisions, risking patient outcomes and resource efficiency.
ExtendedCare in partnership with Iron Bow, integrated its telehealth platform into the hospital’s Mobile Stroke Units (MSUs) and EMS workflows:
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MSUs enabled remote neurologists to assess patients via PTZ cameras and real-time video, connecting through Epic.
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EMS teams used Iron Bow MEDiC portable cases with Horus Scope and digital stethoscopes for in-home assessments, reducing unnecessary hospital transports.
Results:
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Faster stroke interventions with pre-hospital treatment recommendations.
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Improved EMS decision-making, optimizing resource use.
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Better patient outcomes through earlier specialist care.
Expanding Access via School & FQHC Telehealth
An urban health provider in Colorado and an academic health system in California partnered with ExtendedCare to deliver innovative telehealth solutions, ensuring equitable healthcare for students and underserved populations relying on Federally Qualified Health Centers (FQHCs).
Distance, specialist shortages, and delayed care created barriers for students in over 200 schools under the urban health provider’s purview and FQHC patients, leading to unmet healthcare needs.
ExtendedCare provided:
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School-based telehealth connecting nurses across schools to hospital providers for emergency consults.
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FQHC specialty consults linking clinical staff to hospital specialists, enhancing care coordination.
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Seamless integration with existing EHR systems for smooth workflows.
Results:
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Increased access to care for schools and rural communities.
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Faster response times for consults and improved coordination.
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Better health outcomes for underserved populations.
Virtual Nursing & Telesitting for Inpatient Care
A Northeastern academic medical center and a Southeastern healthcare network, in partnership with ExtendedCare and Iron Bow, transformed inpatient care using advanced Virtual Nursing and Telesitting solutions.
Rising patient volumes and staffing constraints strained nursing resources, risking patient safety and care quality at both organizations.
ExtendedCare delivered:
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Virtual Nursing to streamline admissions, discharges, and assessments, reducing in-person nursing needs.
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Telesitting for continuous remote monitoring of high-risk patients, preventing falls and enhancing safety.
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Integration with Epic EHR and LanguageLine for seamless workflows.
Results:
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Improved operational efficiency by reducing administrative burdens on nurses.
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Enhanced patient safety with 24/7 telesitting coverage.
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Optimized resource allocation, minimizing staffing needs during peak times.
Expanding Specialty Care Access for Rural Communities
A leading West Coast health system partnered with ExtendedCare to bridge the gap in specialty care for rural and underserved populations. By integrating telehealth directly into their EHR and patient portal, they made it easier for patients to connect with specialists from the comfort of home—without the burden of travel or long wait times.
High no-show rates for in-person clinic visits made it difficult for rural patients to access specialty care. The system needed a seamless, patient-friendly telehealth solution that enabled virtual visits through mobile devices and computers, while also ensuring providers could operate efficiently.
With ExtendedCare’s telehealth platform, the health system transformed specialty care delivery across multiple clinical specialties:
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Appointments scheduled and launched directly through the patient portal for a frictionless experience.
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Patients verify network and device readiness before their session, reducing connection issues and improving visit success rates.
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Automated connectivity confirmation allows providers to focus on care instead of troubleshooting tech issues.
Results:
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More patients attended their specialty visits, leading to better health outcomes.
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Rural and underserved communities received timely specialty care without travel barriers.
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Providers spent less time on tech issues and more time delivering quality care.
Parkland: The Power of Patient Engagement
What does the hospital of the future look like? Check out the Parkland Hospital System in Dallas County, Texas. Its 2.5 million square foot campus offers state-of-the-art medical services backed by a peerless technology infrastructure that is demonstrably improving the delivery and value of care. Featuring the ExtendedCare Patient Engagement™ solution at every one of its 800+ beds.
